OLG Cookies Policy

At OLG Online Casino, we use cookies and similar tracking technologies to operate our website, improve your experience, and keep your account secure. This Cookies Policy explains what cookies are, how we use them across OLG.ca and the OLG app, and how you can manage your preferences. By continuing to browse or play at OLG casino, you agree to our use of cookies as described below.

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website or use our OLG casino app. We use these files to recognize your browser, remember your preferences, and understand how you interact with our games and services. Cookies do not harm your device and cannot access other files stored on your computer or mobile phone.

Why We Use Cookies

We rely on cookies to make sure our platform functions properly and to give every player a smooth, personalized experience. Our reasons for using cookies include the following:

• We use cookies to keep you securely logged in during your OLG login session, so you do not need to re-enter your credentials every time you visit a new page.
• We use cookies to remember your language and regional preferences across our English and French sites.
• We use cookies to track gameplay activity across our slots, live casino, PROLINE+ sports betting, and lottery products so we can maintain accurate records for regulatory compliance.
• We use cookies to display relevant promotions, such as an OLG promo code, OLG bonus code, or details about our current OLG casino bonus offers.
• We use cookies to analyze traffic patterns and improve the performance of our website and OLG casino app.
• We use cookies to help detect fraud, protect your account, and support our responsible gambling tools, including self-exclusion and deposit limit features.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website and app to function. We use essential cookies to enable secure OLG casino login, process deposits and withdrawal requests, and maintain your session while you browse OLG slots, live casino tables, or check the latest OLG winning numbers. Without these cookies, core features of our services would not work correctly.

Performance and Analytics Cookies

We use performance cookies to understand how visitors use casino OLG online services, which pages are most popular, and where players may encounter difficulties. This data helps us refine navigation, speed up load times, and improve the overall quality of casino OLG free play sections as well as our real-money offerings.

Functional Cookies

Functional cookies allow us to remember choices you make, such as saved payment methods, display settings, or whether you have dismissed a promotional banner. We use these cookies to personalize your visit and reduce the need to repeatedly configure your preferences each time you use our platform.

Advertising and Targeting Cookies

We may use advertising cookies, together with select third-party partners, to show you relevant offers related to our OLG casino bonus programs, OLG free spins promotions, or updates when you register for a new account. These cookies also help us measure the effectiveness of our marketing campaigns and avoid showing you the same advertisement repeatedly.

Third-Party Cookies

Some cookies on our website are placed by trusted third parties who provide services on our behalf, including payment processors, analytics providers, and marketing partners. We do not control these third-party cookies directly, and we encourage you to review the respective privacy and cookie policies of these providers for further information. Third-party cookies may be used to support features such as live chat, fraud prevention, or performance monitoring across our OLG app and desktop site.

Cookies and Your Account

When you register for an account or complete your OLG login, we use cookies to verify your identity and confirm that you meet eligibility requirements, including age verification and residency confirmation within the Province of Ontario. We also use cookies during the deposit and withdrawal process to ensure that your OLG deposit and OLG withdrawal transactions are processed securely and accurately. Please note that our services never offer an OLG no deposit bonus or OLG casino no deposit bonus that bypasses identity verification; all bonus credits, including welcome offers, are subject to our published terms.

How Long Cookies Remain on Your Device

We use two main categories of cookies based on duration:

• Session cookies, which are temporary and are deleted once you close your browser or log out of our platform.
• Persistent cookies, which remain on your device for a set period or until you manually delete them, allowing us to recognize you on your next visit to OLG casino.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to view, delete, or block cookies through their settings menu. However, please be aware that disabling essential cookies may prevent you from completing an OLG casino login, accessing your account, or placing wagers on our slots, live casino, or PROLINE+ sports betting products.

We provide a cookie consent banner when you first visit our site, allowing you to accept or customize your cookie preferences. You may update these preferences at any time by adjusting your browser settings or by contacting our support team for assistance.

Mobile App and Cookies

Our OLG casino app and PROLINE App may use similar tracking technologies, such as device identifiers and local storage, to deliver the same functionality that cookies provide on our website. We use these technologies to remember your login status, display personalized content, and ensure a consistent experience whether you access our services through a browser or through casino OLG login on your mobile device.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website or OLG app after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we use cookies, or if you would like more information about our privacy practices, please contact our Player Support team via live chat, by telephone at 1-855-978-7529, or by email at playersupport@olg.ca. We aim to respond to all enquiries within one business day.