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OLG Responsible Gaming

At OLG, we believe that gaming should always remain an enjoyable form of entertainment. As the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we are committed to providing a safe, fair and controlled environment across our lottery, casino, sports betting and horse racing products. Whether you access OLG Casino through our website, the OLG app, or the PROLINE app, we build tools and safeguards into every part of our platform to help you stay in control of your play.

Our Commitment to Safer Play

We operate under the Registrar's Standards for Internet Gaming and are regulated by the Alcohol and Gaming Commission of Ontario (AGCO). This means every game we offer, from olg slots to our olg live casino tables, is designed and monitored with player protection in mind. We do not view responsible gaming as an add-on feature; it is embedded into how we design deposit limits, verification checks and account controls from the moment you complete olg register and open your account.

Tools We Provide to Help You Stay in Control

We give you direct control over how much you spend and how often you play. Our deposit limits are rolling: if you choose to increase your limit, the change takes seven days to take effect, giving you a cooling-off period, while any decrease you request applies immediately. We cap single deposits between 15 CAD and 999,999 CAD, and we allow a maximum of ten successful deposits per day. We also limit each account to three saved cards, and we do not permit a card that is already linked to another account to be added to yours.

  • We let you set and adjust your own deposit limits directly through your account.
  • We restrict how often you can change your olg deposit method, allowing one switch per day while your balance is under 1,000 CAD.
  • We block card removal for 24 hours after use, or while your balance is 1,000 CAD or more, to prevent impulsive account changes.
  • We trigger a FINTRAC identity check on any deposit of 3,000 CAD or more, and we pause further deposits until your identity is confirmed.
  • We offer My PlayBreak, our self-exclusion program, for players who need a longer-term break from all OLG gaming products.

Recognizing the Signs of Problem Gambling

We encourage every player to reflect regularly on their gaming habits. Gambling should never interfere with your finances, relationships, work or wellbeing. We ask you to consider whether any of the following apply to you:

  • You find yourself spending more time or money on OLG than you originally planned.
  • You have tried to cut back or stop playing on our platform but found it difficult.
  • You are gambling to escape stress, sadness or other difficult emotions.
  • You have borrowed money, sold belongings, or hidden your play from family or friends.
  • You feel anxious, irritable or preoccupied when you are not able to access olg casino games.

If any of these signs feel familiar, we strongly encourage you to use the tools we provide, including deposit limits, time-outs, or a full My PlayBreak self-exclusion, to regain control before the situation escalates.

Bonuses, Promotions and Responsible Play

We design our promotions, including any olg casino bonus, olg bonus code offer, or site-wide prize campaign, to be transparent and time-limited. Every olg bonus we issue, whether tied to our welcome offer, our PROLINE+ Bet and Get promotion, or a POOLS prize pool, comes with clear terms including wagering requirements and expiry periods. We do not design our promotions to encourage play beyond what you can afford. Bonus Funds we credit to your account carry a notional value only, may be limited to specific games, and may be modified, cancelled, or removed at any time in line with our published Offer Terms. We encourage you to read the terms of any olg promo code or bonus offer carefully before opting in, and to treat bonus funds as a way to explore our games rather than a reason to increase your spending. For full details on current promotions, you can review our OLG Casino bonus terms.

Protecting Younger and Vulnerable Players

We take underage access to our platform extremely seriously. We do not permit anyone under 19 to access our casino or sports betting products, or anyone under 18 to access our lottery products. We ask parents and guardians to use device-level parental controls to prevent minors from accessing OLG through the olg casino app or our website. If we identify an account that does not meet our age or residency requirements, we act promptly to restrict access.

Our Ongoing Responsibility

Because 100% of our profits are returned to the Province of Ontario, we see responsible gaming not just as a regulatory obligation but as a core part of our mission. We continually review our tools, limits and player protection standards to reflect best practices in the gaming industry. We want every session you spend with us, whether on olg slots, our live dealer tables, or PROLINE+ sports betting, to remain a positive and controlled experience. If you ever feel that your play is becoming difficult to manage, we ask that you reach out to our support team or one of the independent resources listed above without hesitation.

Frequently Asked Questions

Who can play with us?

We require that all players reside in Ontario and are physically located within the province each time they play. Our lottery products are available to players 18 and older, while our online casino and sports betting products require you to be at least 19. We restrict access for anyone on the AGCO exclusion list, anyone registered with My PlayBreak, or anyone who has previously self-excluded from our platform. Before you complete OLG Casino login for the first time, we verify your identity and eligibility to ensure these standards are met.

How do withdrawal safeguards work?

We also apply responsible controls to how you take money out of your account. We allow one successful olg withdrawal request per day, and we review and approve every request before funds are released. We only pay winnings to a verified bank account held personally in your name, in Canadian dollars, and we charge no withdrawal fees. If a withdrawal verification request is not completed within 72 hours, we close it automatically and you will need to restart the process. We built these steps not to slow you down unnecessarily, but to protect your account and confirm that funds are always going to the rightful owner.

What support resources do you recommend?

We work alongside independent organizations that specialize in problem gambling support. We recommend that any player who is concerned about their gambling behaviour, or the behaviour of someone close to them, reach out to ConnexOntario, a free and confidential service available 24/7 across Ontario. We also support access to the Responsible Gambling Council and other certified counselling services. These organizations operate independently from OLG and can provide confidential advice regardless of where you play.

How can I contact player support directly?

Our player support team is available to help with any concerns about your account, including questions about deposit limits, self-exclusion, or account activity. You can reach us through live chat, available 24/7 for online gaming enquiries, or by phone at 1-855-978-7529 for gaming-related questions and 1-800-387-0098 for general enquiries. You can also email us directly at playersupport@olg.ca, and we aim to respond within one business day. We can arrange accessible feedback formats on request, and our team is trained to discuss responsible gaming concerns with sensitivity and discretion.

Content updated: September 15, 2026