OLG Casino Privacy Policy

At OLG Casino, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. As the official platform of the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we operate under strict regulatory oversight and take your privacy seriously in every interaction you have with us, whether you play OLG slots, place a PROLINE+ wager, or check your OLG winning numbers.

Information We Collect

When you complete olg register steps to open an account, we collect certain personal details necessary to verify your identity and comply with Ontario gaming regulations. Our OLG casino platform requires this information because we can only offer our services to individuals physically located in Ontario who meet our age requirements.

• We collect your full name, date of birth, home address, and contact details when you register
• We gather government-issued identification for Express Verification and to satisfy FINTRAC requirements
• We track your geolocation each time you play to confirm you remain within the Province of Ontario
• We record your OLG login history, session activity, and device information
• We collect banking details when you make an OLG deposit or request an OLG withdrawal
• We monitor gameplay data across OLG slots, live casino, lottery, and sports betting products

Information Collected Through the OLG App

If you use our OLG app or the PROLINE App on iOS or Android, we may collect device identifiers, push notification preferences, and app usage patterns. Our OLG casino app requests location permissions to confirm your eligibility to play, and we cannot process transactions without this verification.

How We Use Your Information

We use the information you provide to operate casino OLG online services responsibly and in line with our licence conditions under the Alcohol and Gaming Commission of Ontario. Our purposes include:

• We verify your identity, age, and physical location before allowing access to real-money games
• We process every OLG deposit and OLG withdrawal request securely and efficiently
• We apply an OLG promo code or OLG bonus code to your account when eligibility requirements are met
• We personalize your experience, including notifications about an OLG casino bonus, OLG free spins, or new OLG no deposit bonus offers
• We detect and prevent fraud, money laundering, and underage or excluded play
• We monitor account activity to support responsible gambling tools such as deposit limits and self-exclusion
• We respond to enquiries submitted through live chat, phone, or email to playersupport@olg.ca

Cookies and Tracking Technologies

Our website and OLG app use cookies and similar technologies to remember your preferences, keep you securely logged in, and improve site performance. We use cookies to recognize returning players attempting an OLG casino login, to remember language settings between English and French, and to analyze how visitors interact with our OLG live casino, lottery, and sports betting sections. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use casino OLG login features smoothly.

Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third parties who help us operate our services, including:

• We share information with payment processors to complete Visa, Mastercard, INTERAC e-Transfer, and Apple Pay transactions
• We disclose data to Woodbine Entertainment Group in connection with online horse racing wagering
• We provide information to the AGCO and FINTRAC when required by law or regulatory obligation
• We share limited data with game providers such as IGT, Evolution, NetEnt, Light & Wonder, Games Global, Octoplay, Incentive Games, and Inspired to deliver gameplay
• We may disclose information to law enforcement agencies if legally compelled

Identity Verification and FINTRAC Compliance

We are required to conduct enhanced identity checks whenever a single deposit reaches 3,000 CAD or more, in accordance with FINTRAC regulations. When this threshold is triggered, we suspend further deposits until you complete verification. Our Express Verification option allows you to confirm your identity using a government-issued photo ID and a selfie, which we process quickly to minimize disruption to your play.

Data Security

We employ industry-standard security measures to protect the personal and financial data you share with us. Our systems encrypt sensitive information during transmission, and we limit internal access to data on a need-to-know basis. While we take extensive precautions, we encourage you to protect your own OLG casino login credentials and never share your password with anyone.

Data Retention

We retain your personal information for as long as your account remains active and for a period afterward as required by Ontario gaming law and financial regulations. We may retain transaction records, verification documents, and communication history even after account closure to meet our legal and regulatory obligations.

Your Privacy Rights

You have rights regarding the personal information we hold about you. We encourage you to contact us if you wish to exercise any of the following:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or outdated information
• You may request that we restrict certain uses of your data where applicable
• You may withdraw consent for optional marketing communications at any time
• You may request details about how your information has been used or shared

Self-Exclusion and Responsible Gambling Data

If you register for My PlayBreak or are placed on the AGCO exclusion list, we retain relevant records to ensure you are barred from accessing our services during your exclusion period. We use this data solely to enforce responsible gambling protections and regulatory compliance.

Children's Privacy

Our services are not intended for individuals under the applicable legal age. Lottery products require players to be 18 or older, while online casino games and sports betting require players to be 19 or older. We do not knowingly collect information from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly, as continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal information, or if you need assistance with your account, an OLG casino no deposit bonus, or general enquiries, our team is available to help. You can reach us through live chat, available 24/7 for online gaming support, by calling 1-855-978-7529 for online gaming enquiries or 1-800-387-0098 for other matters, or by emailing playersupport@olg.ca. We aim to respond to all enquiries within one business day.